Web hosting FAQ
What is the best web hosting?
The one that keeps your site fast and online, backs it up every day, answers when you write, and bills you without inflated renewals. Hosting is the server where your website's files live: text, images, database and email.
Ours is managed: we don't just give you the space, we also look after the technical side (updates, security, backups and monitoring) so you can have a website without needing to know anything about servers. Plans go from $9.99 to $49.99 a month.
What is the best free website hosting?
Free hosting usually means ads on your site, no email on your domain and nobody to call when it breaks. Our Basic plan costs $9.99 a month and includes 5 GB of storage, 5 mailboxes on your domain, a free SSL certificate and daily backups, with no contract.
What’s in a domain name?
Your address on the internet, and the end of your email. On the Starter, Business and Ecommerce plans, a .ca or .com domain is included free. We register it, point it to our servers, set up SSL and email, and keep an eye on it so nothing is left misconfigured.
Already have a domain? We connect it at no cost, without interrupting your email.
Can I move my website myself or should I hire a professional?
Leave it to us: migration is included in every plan. Send us the logins for your current hosting and we copy your files, database and email, set the site up on our servers and test it carefully while the original keeps running. Only once we've checked everything works do we point the domain.
We host sites built by us or by others: WordPress, WooCommerce stores and HTML websites. Your visitors won't notice the switch and email keeps arriving.
Does my hosting have security features to protect my business and clients?
Yes. Every plan includes an SSL certificate, protection against brute-force attacks and spam, and daily backups of your files, database and email, kept away from the main server.
You can restore a backup yourself from the control panel in one click, or email us and we'll do it at no cost.
How does communication work across time zones?
By email, from St. John's to Victoria. Write to [email protected] and a real person from our team will reply the same business day, not a bot. Because we monitor our servers constantly, we often spot and fix problems before you notice them.
Support is included: we don't charge to help you, to check your site when it's playing up, or to give you a hand with your email or domain.